Refund and Returns Policy

Effective Date: 19/02/2025  

Thank you for shopping at Vyronis! We strive to ensure your complete satisfaction with every purchase. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and requesting refunds. Please read this policy carefully before initiating a return.  

1. Eligibility for Returns and Refunds 

To be eligible for a return and refund, the following conditions must be met:  

Timeframe : You have **14 days** from the date of delivery to initiate a return.  

Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.  

Proof of Purchase: You must provide a valid receipt or order number.  

Note: Certain products, such as opened software, downloadable content, or personalized items, are **non-refundable** unless defective or damaged.  

2. How to Initiate a Return  

To initiate a return, follow these steps:  

1. Contact Us : Email us at [email protected] or call our customer support team at 0700040045 within 14 days of delivery. Provide your order number, product details, and reason for the return.  
2. Return Authorization : We will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.  
3. Pack and Ship : Securely pack the product in its original packaging, include all accessories and documentation, and ship it to the address below:  

Vyronis Returns 

Nambale, along Nambale Butula Road  

Opp Amaya Chemist   

Note: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).  

3. Refund Process 

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.  

Approved Refunds: If approved, your refund will be processed within **7 business days**. The refund will be issued to the original payment method used during purchase.  

Rejected Refunds: If the product does not meet the eligibility criteria, it will be returned to you at your expense, and no refund will be issued.  

4. Return Shipping Costs

Customer Responsibility: You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped or defective product).  

Business Responsibility: If the return is due to our error, we will cover the return shipping costs and provide a prepaid return label.  

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected] or call 0700040045. We will arrange for a replacement or refund at no additional cost to you.  

6. Exchange  

We currently do not offer direct exchanges. If you need a different product, you must return the original item for a refund and place a new order.  

7. Contact Information

For any questions or concerns regarding returns or refunds, please contact us at:  

Email: [email protected]  

Phone:0700040045

Address: Vyronis, Nambale, along Nambale Butula Road, opp Amaya Chemist  

8. Policy Updates  

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with an updated effective date.  

Thank you for choosing Vyronis! We value your trust and are committed to providing you with a seamless shopping experience.  

Vyronis Team

19/02/2025